Sunny Dhiman

Sunny has years of experience in the insurance industry, with a focus on home and car insurance.

Presently, Sunny is a Call Centre Manager with Square One and leads training for both new and existing staff on company products and procedures.

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Sunny Dhiman

Professional experience

Sunny has been a part of Square One since 2017. Starting as a licenced agent, he moved on to team lead, supervisor, and finally management positions. Prior to joining Square One, Sunny worked in operations management in the restaurant industry.

Within Square One, Sunny’s role requires in-depth knowledge of both the company’s products and broader industry standards. As Call Centre Manager with Square One, Sunny supports agents and team leads on complex policy and underwriting matters. Sunny also leads Square One’s internal training programs, which includes:

  • Working with training specialists to support and enhance training for new hires
  • Identifying opportunities for improved training for existing employees
  • Conducting training sessions for new or changing insurance products
  • Ensuring that ongoing coaching aligns with the company’s best practices

Educational background

Sunny holds a general insurance level 2 license in BC, Alberta, Saskatchewan and Manitoba. He also holds an OTL license in Ontario and an AMF licence in Quebec. Additionally, he is working towards his Canadian Accredited Insurance Broker and Chartered Insurance Professional designations. Sunny also holds a diploma in Accounting Management from Douglas College.

Expertise

Sunny has a wide range of experience in the insurance industry, particularly with regards to the following products:

  • Car insurance
  • Homeowner’s insurance
  • Condo/strata owner’s insurance
  • Tenant insurance
  • Landlord insurance
  • Short-term rental insurance
  • Personal liability insurance
  • Specialty property insurance

More from Sunny

Read the articles that Sunny has reviewed for accuracy of information following our editorial guidelines.

View from the passenger's seat of a car with a black interior on a rainy day, as the driver adjusts the radio

Definition: driver’s abstract

A driver’s abstract is a record of a person’s driving history over a period. It includes some basic information about the driver and their driver’s licence, plus any traffic law offences incurred over the reported period.

A person wearing a white button-down shirt accepts a key fob from someone else

Disclosing additional drivers

It’s not uncommon to want to let someone borrow your car every now and then. But when should you disclose them to your insurance provider, and are there any risks if you don’t?

A person talks on their mobile phone as they look at the front of their car, damaged in a collision

Accident forgiveness in Ontario

Accidents are hard to predict. They can occur unexpectedly and, at times, even to the safest of drivers. Insurance premiums typically increase when a driver is at fault. But the good news is that some insurers offer a second chance. This is where accident forgiveness comes in.

A driver's hands, one holding the steering wheel and the other holding a mobile phone

Distracted driving: dangers and penalties

While you’re driving a car, your full attention should be on the road and your vehicle’s immediate surroundings. Distracted driving happens when your attention is on anything else: your phone, something you’re eating, a bee in the car — anything.