User Experience Designer

Your role

As our business continues to grow rapidly across Canada, so does our need to continuously provide an excellent experience for new and existing customers. That’s why we’re looking to add a User Experience Designer to the team. We sweat the small stuff so that our customers don’t have to. That’s why we’re looking for someone with incredible attention to detail to ensure we provide customers with the most seamless, hassle-free experiences possible.

As a User Experience Designer, you will be at the forefront of shaping our customers’ online and offline journey. You will collaborate closely with managers, developers, and other team members to create new user-friendly, responsive, visually appealing interfaces and improve existing processes. Your input will ensure that Square One’s online and offline platforms are intuitive and accessible, enabling customers to easily manage their home and car insurance needs.

Your responsibilities

You’ll work within Square One’s marketing department and collaborate with other departments across the organization. As such, you have many important responsibilities, including:

• Reviewing existing customer journeys and touchpoints – such as the online quote flow, email communication, and phone system – and proposing optimizations.
• Reviewing Square One’s in-house policy management system – used by internal team members – and proposing optimizations
• Leading the user experience design process for our website and mobile app, ensuring all user interactions are seamless and effective.
• Conducting user research and analyzing data to understand customer needs, pain points, and behaviours specific to the Canadian insurance industry.
• Conduct usability testing and gather feedback to iterate and improve designs based on user interaction.
• Design wireframes, user flows, and mock-ups that deliver consistent experiences across devices.
• Ensure that the design adheres to accessibility standards, offering an inclusive experience for all users.
• Keeping apprised of changes in user experience and monitoring competitor processes.

Your qualifications

As a member of the Square One team, you desire to contribute to the company’s overall success. You do this by becoming an expert at what you do, directing your work, and working with a team with a broader purpose than just making a profit. You and those who you work with would describe you as someone who:

• Has a good understanding of accessibility standards and best practices for inclusive design.
• Has a strong understanding of responsive design principles, wireframing, prototyping, and interaction design.
• Has excellent communication skills, with the ability to present and justify design decisions to stakeholders.
• Has a natural curiosity and enjoys learning.
• Uses creativity and resourcefulness to identify opportunities and overcome challenges.
• Pays close attention to detail and has superior organizational skills.
• Provides and receives constructive feedback.

Your education + experience

Your experience and education help ensure your success at Square One. For this role, you have:

• At least 3 years of professional experience in user experience roles with a portfolio showcasing web and mobile applications.
• A degree or diploma in business, design, or marketing.
• A high level of proficiency with Microsoft Office applications.
• A high level of proficiency with Figma, Sketch, Adobe XD or similar design tools.
• Experience with user research, persona development, usability testing, and data-driven design decisions.
• Strong understanding of responsive design principles, wireframing, prototyping, and interaction design.
• Familiarity with front-end development technologies (HTML, CSS, JavaScript) is an asset.
• Experience in the insurance or fintech industry is an asset.

Your compensation + benefits

You appreciate that Square One personalizes your compensation and benefits in the same way it personalizes policies for its customers. Your very competitive compensation and benefits plan includes:

• Starting salary: $60,000 – $70,000
• 3 weeks of vacation to start and an additional week after only 3 years.
• Flexible medical, dental, vision and extended health care coverage.
• Long-term disability coverage.
• In-house training provided by Square One.
• Employee profit share program.

Accessibility

Square One welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Why work for Square One?

Probably the shortest and simplest answer for why you should work at Square One is that you want to be part of a tight-knit team where each person’s expertise is respected and valued. You’re done working at places that tell you what to do, how to do it, and that don’t compensate you fairly. To learn more about why you should work for Square One, click the button below.

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