Your success in this role comes from your superior analytical and decision-making skills, as well as strong leadership skills. You have strong communication and leadership skills, which you use to share decisions and findings with and provide direction to, others. You can quickly coach others on what claims are and aren't covered. While you don't enjoy conflict, you handle it effectively. You are both detail-oriented and organized, handling multiple responsibilities and tasks with ease. And, you take pride in your work and leading others.
You have end-to-end responsibility for internally adjusted claims, which are handled by road adjusters, telephone adjusters, examiners, and our online system. You work closely with the claims manager and supervisors to identify the training and mentoring needs of claims employees by conducting file reviews, team huddles, and one-on-ones. You deliver guidance that meets those needs. You ensure sound and reasoned decisions are made on files, and great service is delivered. You are the first line of communication on conflict issues, and actively coach staff, helping them build capacity for the same skill sets.
You recognize that, although the team handles hundreds of claims a year, this is likely the customer’s first claim ever (or at least in a while).One of the things you enjoy most about Square One is the supportive team environment. You know you're never set up for failure; instead, you get all the coaching, mentoring, training, and tools you need for continued success.
You appreciate that Square One personalizes your compensation and benefits in the same way it personalizes policies for its customers. Your compensation and benefits plan includes:
Working in Square One's claims department, you are the main point of contact for claimants and your team of adjusters. As such, you have many important responsibilities, including:
Your experience and education, combined with the product and claims training we provide, help ensure your success at Square One. For this role, you have:
As a member of the Square One team, you have the desire to contribute to the overall success of the company. You do this by becoming an expert at what you do, directing your own work, and working with a team that has a broader purpose than just making a profit. You and those who you work with would describe you as someone who:
Square One welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Learn more about our commitment to accessibility.
Probably the shortest and simplest answer for why you should work at Square One is that you want to be part of a tight-knit team where each person’s expertise is respected and valued. You’re done working at places that tell you what to do, how to do it, and that don’t compensate you fairly. To learn more about why you should work for Square One, click the button below.
Please send in your resume in PDF format to careers@squareoneinsurance.com with the status of your CIP designation and level 2 adjuster’s license no later than November 1st, 2024. You have our commitment that we will respond to all applicants and inquiries.