Want to take your insurance career further by working for a progressive company that values employee input? Frustrated with outdated practices and processes that lead to poor customer service? At Square One, we treat our customers fairly, paying them what they are entitled to under their policies. And, we leverage technology to personalize buying a home insurance policy in addition to enhancing claims handling.
As a telephone claims adjuster, you understand how important proper claims handling is to an insurance provider's reputation. You treat each customer with empathy, patience and respect. You recognize that, although you may handle hundreds of claims a year, this is likely the customer's first claim ever.
Your success in this role comes from your superior analytical and decision-making skills. You have strong communication skills, which you use to share decisions with, and provide direction to, others. While you don't enjoy conflict, you handle it effectively. You are both detail-oriented and organized, handling multiple files and tasks with ease. And, you take pride in your work and your ability to assist others.
This is a remote work from home position where most of your day involves settling residential insurance claims primarily in Quebec. As such you must qualify for Quebec property damage adjusting permit. You will also handle overflow claims in Ontario and must also qualify for either an Ontario Letter of Authority or regular adjusting license. You receive assignments within your authority, then you make first contact and gather loss details by phone. You work closely with customers and contractors to replace/restore damaged property. Your tasks also include:
One of the things you enjoy most about Square One is the supportive team environment. You know you're never set up for failure; instead, you get all the coaching, mentoring, training, and tools you need for continued success.
You appreciate that Square One personalizes your compensation and benefits in the same way it personalizes policies for its customers. Your compensation and benefits plan includes:
Working in Square One’s call centre, you are the first and main point of contact for both potential and existing clients. As such, you have many important responsibilities, including:
Your experience and education, combined with product and sales training we provide, helps ensure your success at Square One. For this role, you have:
As a member of the Square One team, you have a desire to contribute to the overall success of the company. You do this by becoming an expert at what you do, directing your own work, and working with a team that has a broader purpose than just making profit. You and those who you work with would describe you as someone who:
Square One welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Learn more about our commitment to accessibility
Probably the shortest and simplest answer for why you should work at Square One is that you want to be part of a tight-knit team where each person’s expertise is respected and valued. You’re done working at places that tell you what to do, how to do it, and that don’t compensate you fairly. To learn more about why you should work for Square One, click the button below.
Please send in your resume in PDF format to careers@squareoneinsurance.com with the status of your Quebec property damage adjusting permit and CIP designation in the body of the message. You have our commitment that we will respond to all applicants and inquiries.